Can I return a product?
Yes, we accept returns if the customer contacts us within 14 days of receiving the order.
Currently, we do not have a physical address to receive returns, so you must contact us in advance at contact@KNU.dk to coordinate the return. Returns sent without prior notice will not be accepted.
How long does shipping take?
Shipping times depend on the destination:
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Europe: 7 to 15 business days
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Latin America: approximately 20 business days
Delays may occur due to courier issues or customs checks.
Will I have to pay taxes or import duties upon delivery?
Yes. KNU is not responsible for any taxes, customs duties, or import fees charged in the destination country. These costs are the sole responsibility of the buyer.
What if my order arrives damaged or incorrect?
If your order arrives defective or does not match what you purchased, please contact us at contact@KNU.dk within 3 business days of delivery. We will evaluate your case and provide an appropriate solution if applicable.
What payment methods do you accept?
We accept the following payment methods:
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Visa
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MasterCard
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American Express (Amex)
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UnionPay
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Shopify Payments
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Apple Pay, Google Pay, Samsung Pay, MobilePay
How can I contact KNU's team?
You can reach us by email at contact@KNU.dk.
We respond to inquiries in Spanish, English, and Danish within 24 hours.
Frequently Asked Questions
Is everything you sell authentic?
All our products are 100% authentic and 100% new unless otherwise stated. We have sold over 25,000 authentic sneakers and collectibles to happy customers all around the world.
We make sure that all our products always are authentic by performing a multi-step authenticity check before putting the product up for sale. You can read more about our multi-step authenticity check below.
How do you authenticate your products?
With the increasing trend of counterfeit products, we pay extra attention to the goods we handle. We consist of a team with years of experience in legit-checking sneakers and collectibles. Our business have sold over 25,000 genuine sneakers and collectibles.
Our multi-step verification procedure is used by our international team of professionals. The steps are the following:
1. Arrival
We receive our products from our trusted suppliers from all over the world. Some sneakers are rarer than others, or may not have been released in Europe and come from far away.
First, our team makes sure the packaging (box and add-ons) satisfies the highest quality requirements to give a brand-new product, which is just as significant as the product itself.
You can be sure that your purchase from KNU Copenhagen will be identical to any KNU purchasing experience, including the whole list of accessories and all the extra add-ons to the product unless stated otherwise.
2. Inspection
Secondly, our authenticators verify the sizing labels, logos, stitching, soles, laces, heel tabs, and more using our database filled with information showing how an authentic pair should be and comparing to our products in house. We have over 700 different models in the shop. With our huge inventory, we most likely have the same pair in stock which allows us to do a one-to-one comparison.
3. Verification
If the product passed our verification process, the product will get a special tag (this tag also works as a return tag) that we put on all our products that pass our verification process. This way you don't have to worry about whether the product has been verified authentic or not.
4. The product has been verified and is ready for you!
How can I make sure my order has been authenticated?
If the product has passed our verification process, the product will get a special tag that we put on all our products that pass our verification process. This way you don't have to worry about whether the product has been verified authentic or not.
How do you sell products that are out-of-stock everywhere?
We sell products that are produced in limited quantities and are out of stock in regular stores. We want to give everyone access to these sought-after products safely. There are many replicas of limited sneakers. With our expertise, you can safely purchase them from us. We work with a strong network of both individuals and professionals to supply these exclusive products to you.
Are your products brand new or worn/used?
All our shoes and collectibles are brand new and come with everything original that comes with the purchased product. This means that if you buy a pair of sneakers, you will receive the shoes with the original shoe box, laces (if these are included with the original), and more.
On rare occasions we have used sneakers for sale. If so it will be stated.
Can't find the answer to your question?
If you can't find the answer to your question, we are more than happy to support you through your desired method:
Mail Support - you can use our contact form found here
Chat Support - press Messenger logo in the bottom right corner of your screen to start a chat